Terms and Conditions
Effective Date: 06 August 2026
Last Updated: 1 August 2026
Welcome to Flowers & Garlands. By accessing the website, creating an account, submitting a request or placing an order, you agree to these Terms and Conditions and the policies linked on the website.
1. Business Details
Legal Name: Lalitkumar Raut (Proprietor)
Brand/Trade Name: Flowers & Garlands
Business Address: Shop 309, Maa Saheb Meenatai Thakre Flower Market, Senapati Bapat Marg, near Kamgar Stadium, Dadar West, Mumbai, Maharashtra 400028
Customer Support Number: +91 9029398859
Customer Support Email: flowersandgarlandsmumbai@gmail.com
Order Email: flowersandgarlandsmumbai@gmail.com
2. Products
We sell fresh loose flowers, pooja flowers, garlands and related floral products. Product photographs are representative. As flowers are natural and seasonal products, colour, size, shape, fragrance, degree of bloom and overall appearance may vary slightly. Minor natural variation alone will not be treated as a defect.
3. Product Availability
All orders and requests are subject to flower availability, daily market supply, seasonality, quality checks, delivery-location serviceability, store timings and successful payment where applicable. If a selected flower is unavailable, we may offer a substitute, revised quantity or cancellation. No substitute will be supplied without customer approval.
4. Prices
Prices may be updated daily according to wholesale-market conditions, season, weather, festival demand and availability. All prices are in Indian Rupees and, unless stated otherwise, are inclusive of applicable taxes. The following pricing rules apply:
- Same-day orders: the product price displayed at the time of successful payment applies, subject to store timing and availability.
- Next-day orders: the product price displayed at the time of successful payment is locked, subject to availability.
- Delivery beyond the next day: displayed product prices are indicative only. Final availability and price will be shared before payment and confirmation.
- Bulk orders: price, quantity, packing, payment and delivery terms will be confirmed through a separate quotation, which remains valid for 3 days unless stated otherwise.
- Delivery charges, taxes and other applicable fees will be shown separately before payment or in the final quotation.
- If a price is displayed incorrectly, we may cancel the affected order and refund any amount paid in full.
5. Order Acceptance and Confirmation
Submitting an order, scheduled request or bulk enquiry does not by itself guarantee acceptance. An immediate-payment order is confirmed only after payment is successfully verified and an order confirmation message is issued. A future scheduled request or bulk enquiry is confirmed only after final availability and price are accepted, required payment is received and confirmation is issued.
6. Payments
Online payments are processed through Razorpay or another authorised payment partner. Flowers & Garlands does not directly store complete card details, CVV, UPI PIN or net-banking passwords. If an amount is debited but a valid order is not created, the customer should contact support with the payment reference number.
7. Delivery
Delivery may be carried out through Borzo or another third-party delivery partner. Delivery times are estimates and may be affected by traffic, weather, festival demand, market availability, incorrect addresses, customer unavailability, delivery-partner capacity, safety restrictions or events beyond reasonable control.
8. Cancellation, Refund and Quality Concerns
Cancellation, refund, replacement and quality concerns will be handled under the Cancellation and Refund Policy, Fresh Flower Quality Resolution Policy and Shipping and Delivery Policy. Fresh flowers are perishable and are generally not returnable merely because of a change of mind.
To raise a quality concern, contact us within 1 hour of delivery with your order number and clear photos of the items. Approved refunds are issued to the original payment method within 5 to 7 working days. If these Terms and any of the policies above conflict, the specific policy applies to that subject.
This does not limit rights available under applicable consumer law.
9. Customer Responsibilities
- Provide an accurate name, mobile number, email address, delivery address, pin code and landmark.
- Ensure that the delivery location is accessible and an authorised person is available to receive the order.
- Check the order promptly at delivery and follow the quality-complaint process within the stated time.
- Protect passwords, OTPs and payment credentials.
- Pay any disclosed additional waiting, redelivery or return charge caused by incorrect information or customer unavailability, where applicable.
10. Intellectual Property
The website content, branding, product descriptions, images, graphics and logo are owned by or licensed to Flowers and Garlands and may not be copied or commercially reused without written permission.
11. Limitation of Liability
To the extent permitted by law, Flowers & Garlands will not be responsible for indirect or consequential loss caused by delays, third-party delivery services or events outside reasonable control. Our total liability for any claim relating to an order will not exceed the amount paid for that order.
We are not liable for failure or delay in performance caused by events beyond our reasonable control, including natural events, weather, strikes, market closures, traffic disruption, public restrictions, payment-gateway or delivery-partner outages, or government action.
Nothing in these Terms excludes any liability or consumer right that cannot lawfully be excluded.
12. Governing Law and Jurisdiction
These Terms are governed by the laws of India. Subject to applicable consumer-protection rights, disputes will fall under the jurisdiction of the competent courts in Mumbai, Maharashtra.