Privacy Policy

Effective Date: 06 August 2026

Last Updated: 1 August 2026

This Privacy Policy explains how Flowers & Garlands collects, uses, stores and shares personal information when customers use the website, place orders, submit enquiries or communicate with us.

1. Information We May Collect

• Name, mobile number and email address.
• Billing and delivery address, pin code, landmark and delivery instructions.
• Product choices, quantities, order history and customer-support communications.
• Payment status, Razorpay payment/refund reference numbers and reconciliation information. We do not directly store complete card numbers, CVV, UPI PINs or banking passwords.
• Device, browser, IP address, cookies and website-usage information.
• Marketing preferences and consent records.

2. How We Use Personal Information

• Process, confirm and fulfil orders and scheduled requests.
• Verify availability and final prices.
• Collect and reconcile payments and refunds.
• Arrange and track delivery.
• Send transactional email, SMS or WhatsApp notifications.
• Respond to enquiries, complaints and privacy requests.
• Prevent fraud, duplicate transactions and misuse.
• Maintain accounting, tax and legal records.
• Improve website performance and customer service.
• Send promotional communications where separate consent has been provided or where otherwise permitted by law.

3. Legal Basis and Consent

Personal data will be processed for lawful purposes connected with orders, customer service, legal obligations and consent-based communications. Where consent is used, customers may withdraw it through the available unsubscribe, STOP or support channels. Withdrawal of promotional consent will not stop necessary transactional messages regarding an existing order, payment, refund or delivery.

4. Information Sharing

Information may be shared only as reasonably necessary with:

• Razorpay or another payment processor.
• Borzo or another delivery partner.
• MSG91 or another communication provider.
• Email, hosting, cloud, analytics and technical-support providers.
• Accountants, auditors, legal advisers and government authorities where required by law.

Delivery partners may receive the customer name, mobile number, delivery address and delivery instructions for completing the delivery.

5. Marketing Communications

Promotional messages will be sent only where the customer has opted in or where otherwise legally permitted. Customers can withdraw from promotional communications by using an unsubscribe option, sending STOP on WhatsApp or emailing flowersandgarlandsmumbai@gmail.com.

6. Cookies and Analytics

The website may use essential, functional, security, analytics and preference cookies. Customers may manage cookies through browser settings, but disabling essential cookies may affect cart, login, checkout or payment functionality.

7. Data Retention

Personal data will be retained only for as long as reasonably required for order fulfilment, support, accounting and taxation, fraud prevention, legal compliance and dispute resolution. Data no longer required will be deleted or anonymised, subject to applicable retention requirements.

8. Customer Rights and Requests

Subject to applicable law, customers may request access, correction, completion, updating, erasure, withdrawal of consent or grievance redressal. Requests may be sent to flowersandgarlandsmumbai@gmail.com and should include enough information to verify identity and locate relevant records.

9. Data Security

Reasonable administrative and technical safeguards will be used to protect personal data. No online system is completely secure, and customers should protect passwords, OTPs and payment credentials.

10. Children

The website is intended for persons legally capable of placing an order. A minor should use the website only under the supervision of a parent or lawful guardian.

11. Privacy Contact

Privacy/Grievance Contact Person: Lalitkumar Raut

Email: flowersandgarlandsmumbai@gmail.com

Phone: +91 9029398859

Address: Shop 309, Maa Saheb Meenatai Thakre Flower Market, Senapati Bapat Marg, near to Kamgar Stadium, Dadar West, Mumbai, Maharashtra 400028