Contact and Grievance Policy
Effective Date: 06 August 2026
Last Updated: 1 August 2026
Customers may contact Flowers & Garlands regarding orders, payments, delivery, cancellation, refunds, quality concerns, privacy requests or website issues.
1. Customer Support
Customer Support Email: flowersandgarlandsmumbai@gmail.com
Order Email: flowersandgarlandsmumbai@gmail.com
Phone/WhatsApp: +91 9029398859
Support Hours: 6:00 AM to 6:00 PM IST, 7 days a week
Business Address:
Shop 309, Maa Saheb Meenatai Thakre Flower Market, Senapati Bapat Marg, near to Kamgar Stadium, Dadar West, Mumbai, Maharashtra 400028
2. Grievance Officer
Name: Lalitkumar Raut
Designation: Grievance Officer
Email: flowersandgarlandsmumbai@gmail.com
Phone: +91 9029398859
Address:
Shop 309, Maa Saheb Meenatai Thakre Flower Market, Senapati Bapat Marg, near to Kamgar Stadium, Dadar West, Mumbai, Maharashtra 400028
3. Information Required
To help us process requests efficiently, customers should provide:
- Customer full name and mobile number.
- Order ID and payment reference, where relevant.
- Clear description of the complaint or request.
- Supporting photographs, video or documents.
- Preferred resolution.
4. Complaint Handling Timeline
- We will endeavour to acknowledge a consumer complaint within 48 hours.
- A ticket or reference number should be provided where the system supports it.
- We will investigate fairly and endeavour to resolve the complaint within one month from receipt, subject to the complexity of the matter and applicable law.
5. Escalation
If the customer is dissatisfied with the initial response, the customer may request escalation to the Grievance Officer. Consumers may also use the National Consumer Helpline or approach a competent consumer-dispute authority where appropriate.
6. Privacy Requests
Requests relating to access, correction, erasure, consent withdrawal or use of personal data may be sent to flowersandgarlandsmumbai@gmail.com with the subject:
`Privacy Request - [CUSTOMER NAME]`