Contact and Grievance Policy
Effective Date: 06 August 2026
Last Updated: 1 August 2026
Customers may contact Flowers & Garlands regarding orders, payments, delivery, cancellation, refunds, quality concerns, privacy requests or website issues.
1. Customer Support
Customer Support Email: flowersandgarlandsmumbai@gmail.com
Order Email: flowersandgarlandsmumbai@gmail.com
Phone/WhatsApp: +91 9029398859
Support Hours: 6:00 AM to 6:00 PM IST, 7 days a week
Quality complaints sent by WhatsApp or email within 1 hour of delivery are treated as made on time, even if we receive them outside support hours.
Business Address: Shop 309, Maa Saheb Meenatai Thakre Flower Market, Senapati Bapat Marg, near Kamgar Stadium, Dadar West, Mumbai, Maharashtra 400028
2. Grievance Officer
You can send a complaint directly to our Grievance Officer using the details below.
Name: Lalitkumar Raut
Designation: Grievance Officer
Email: flowersandgarlandsmumbai@gmail.com
Phone: +91 9029398859
Address: Shop 309, Maa Saheb Meenatai Thakre Flower Market, Senapati Bapat Marg, near Kamgar Stadium, Dadar West, Mumbai, Maharashtra 400028
3. Information Required
To help us process requests efficiently, please provide:
- Customer full name and mobile number.
- Order ID and payment reference, where relevant.
- Clear description of the complaint or request.
- Supporting photographs, video or documents.
- Preferred resolution.
When you email us, please use the subject Complaint - [Order ID] so we can find your message quickly.
Never share your OTP, card number, CVV or UPI PIN with us. We will never ask for them.
4. Complaint Handling Timeline
- We will acknowledge your complaint within 48 hours of receiving it.
- Our acknowledgement will include a reference number, such as your order number or a ticket number.
- We will investigate fairly and resolve the complaint within one month from the date we receive it, in accordance with applicable law.
5. Escalation
If the customer is dissatisfied with the initial response, the customer may request escalation to the Grievance Officer. Consumers may also use the National Consumer Helpline or approach a competent consumer-dispute authority where appropriate.
6. Privacy Requests
Requests relating to access, correction, erasure, consent withdrawal or use of personal data may be sent to flowersandgarlandsmumbai@gmail.com with the subject Privacy Request - [Your Name].
We will acknowledge privacy requests within 48 hours and resolve them within one month of receipt. See our Privacy Policy for how we handle personal data.